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Pre-Order Terms and Conditions

Pre-Order Terms and Conditions

What is a Preorder ?
A Preorder is a product not yet in stock ,but Scheduled for estimated future release.
Why Preorder ?
Preordering ensures the lowest price we can give ,also most of the products we sell are ordered in limited quantities so by preordering you will ensure yours is reserved ( pending any product cancellations or failure to supply ordered quantity to us).
We offer a Deposit option on most so this also enables you to spread the cost.
How are arrival dates estimated ?
We are initially given a estimate release date (Mostly Hong Kong release estimate as this is were the majority of 1:6 Brands are located) ,from this date we add the average shipping duration to give a idea of UK Arrival.
Products we buy direct from the Manufacturers or from Hong Kong or Chinese suppliers are sent via Air Shipping very soon after release.
Products we buy from UK or US Distributors have much longer shipping duration due to distribution volume requiring Sea Shipping (This applies mainly to Hot Toys and Sideshow Collectibles.
Please NOTE all dates are estimated only,until the products are completed and we have notification of shipping to our Various suppliers
Will I receive Updates on release/arrival dates ?
Unfortunately we don't get informed on product updates during the manufacturing stage, this is even out of the control of the Brands themselves as manufacturing or licensing delays can and often occur.After placing your preorder the only updates we receive are when the products are in transit from the manufacturers to our suppliers/Distributors.
After paying My deposit ,when will i be invoiced for the balance of my Preorder
When we receive Shipping Notification from our Suppliers we will send you the balance request via a Paypal Invoice with a payment,we try to give as much notice and time to make your payment as possible but sometimes Shipments sent via Air arrive with little notice to us
Important !    Preorder Terms and Conditions
We are not responsible for product release delays or for the time it takes for products to arrive to us in the UK via our suppliers or from the Official Distribution Network,so by placing your preorder you understand this fully and accept we are purely a retail outlet and not the producers of any products we sell.Therefore UK Product arrival dates are outside of our control as retailers.Also we are not responsible for suppliers failure to supply us in full due to shortage of supply.
If in the event you choose to cancel your preorder ,your deposit payment is non-refundable (Including the added shipping cost) due to are admin costs and payment gateway fees incured also the bulk of our orders are made on the strength of initial preorders which we are still obliged to pay (we cannot cancel or reduce quantities from our suppliers).
If a cancellation is requested for a 'Pay In Full' preorder this will incur a 10% cancellation fee including shipping cost for the same reasons as stated above.
In the unlikely event of a preorder's production being ceased during manufacture,or in the event of quantity shortfals any payments you have made will be refunded in full.
Please Only place Preorders if you agree and understand the Terms as laid out in this section , we like to maintain a friendly and understanding relationship  with all of our customers ,large and small, but we have costs attatched to everything we do so these terms and conditions have to be implemented without exception.

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